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Refund instructions

When applying for a return, after confirming that the pre-ordered product has not been shipped and the returned product is no problem, we will complete the refund within 7 working days, during this period (excluding six days and national holidays)

For general return and refund operations, after confirming that the pre-ordered merchandise has not been shipped and the merchandise has been recycled, depending on the payment method, please refer to the following:

• ATM transfer, the money will be returned to the original bank account of the remittance within 7 days (not including 6 days), please confirm with the bank.
• For a one-time credit card payment, the payment will be refunded to the original credit card within 7 days (not including 6 days). If the credit card checkout date has passed during the refund operation period, the fee will be refunded to the next month's bill.
• Credit card installment
All returns will be credited to the original credit card within 7 days (excluding 6 days).
Part of the returned goods will be refunded by ATM transfer within 7 days (not including 6 days).

*Partial returns, the bill is still in installments, if you need to pay in advance, please contact the issuing bank
The refund flow does not include six days and national holidays.

When the credit card is refunded in full, we will directly refund the money to your original credit card account, and the available amount will be displayed in the current or next credit card billing details depending on your checkout date.